Our return policy

If you’re looking to return or exchange your order for whatever reason, we’re here to help!

We offer free returns or exchanges within 30 days of delivery. You can return most items for store credit, a different product, or a refund to the original payment method. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.

 

Please note the following items cannot be returned:

  • Gift cards/ eGift cards
  • Clearance items
  • Personalized items
  • Items marked “Non-Returnable” on the sale page
  • Items you have already assembled

 

Please note the following exceptions to our return and exchange policy:

  • Discounted, Clearance, and Closeout items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be in original packaging
  • Returned items must have no visible signs of wear or use

However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll work with you to find the best solution. 

 

To initiate a return or exchange:

Login to our online return portal-My Account.  Enter your email address and password, and/or order ID to initiate a return/ exchange. For step-by-step instructions please read our Returns & Exchanges article.

 

Refund Options

You can choose to receive store credit for your return, or have the original payment method refunded. Any associated return shipping costs will be deducted from the refund amount. More details can be found in Refunds.

 

Please see the following return policy for some products and special-occasion purchases:

Modified Return Policies

 

If you have questions or need further assistance you may contact us:

Returns/ Exchanges

Customer Service: 1-833-831-2048

Email: returns@honeybrookgifts.com

Need Further Assistance? We’re here to help!